15th June 2018Category: Working Carers
As a working carer time is limited so knowing where to go for information is very important.
This week we want to highlight useful services and features of the organisation, ACAS (Advisory, Conciliation and Arbitration Service).
They are an organisation that provides information, advice, training, conciliation and other services for employers and employees to help prevent or resolve workplace problems. They provide information about different areas of workplace relations and employment law.
ACAS has a worth of resources so we thought we would highlight 10 useful features you may be unaware ACAS offers:
ACAS provide a website and telephone service offering free and impartial advice and information. You can visit the website by clicking here.
The website has information covering all work related issues as well as your rights as a carer and how you can apply for changes such as flexible working. Click here to see the section for parents and carers.
There will be times when a quick search on their website will give you an answer but for the more in-depth issues, nothing is better than a chat on the phone. I have heard positive reviews from employees and employers.
The ACAS helpline number is 0300 123 1100, it is available Monday to Friday 8am-6pm.
If you have hearing or speech impairment you may prefer to contact ACAS using the Text Relay service. You can contact the ACAS Helpline using Text Relay by dialling 18001 0300 123 1100. Your questions will be relayed to the helpline adviser who answers the call and a real-time conversation will take place. You can get Helpline support in any language. Just call the Helpline and tell them which language you prefer. Within seconds they'll have an interpreter available for you.
The organisation works to help improve employment practice and policy. This means they are always conducting research. The research looks at new and emerging issues as well as gaining a better understanding of challenges faced by employees and employers. As a result they provide helpful practical solutions as well as create case studies so organisations can learn from the practical steps others have undertaken.
With summer holidays in full swing this is a good time to make sure you are getting the holiday entitlement you are legally entitled to. You can check this out here.
ACAS learning online has a range of trainings available for free on different areas such as holiday entitlement, options for retirement, as well as bullying and harassment. This is useful for you as an individual to gain knowledge on issues such as sick leave or mental health awareness as it may be useful if an issue arises in the future. Sign up for free at: https://elearning.acas.org.uk/
ACAS provide a collective and an individual conciliation service. The individual service is used when a conflict arises between an employee and their employer. ACAS would assist both parties to reach a mutually acceptable solution. If a solution cannot be agreed, ACAS would provide support until the hearing date of a Employment Tribunal.
For more information about Individual conciliation click here.
The collective conciliation service helps employers and employee’ representatives (Trade Unions) to reach an agreement on issues affecting groups of employees. Examples would include pay or terms and conditions of contracts.
For more information about Collective conciliation click here.
If there is a conflict between individuals or workgroups, ACAS offers a mediation service. They help companies set up mediation schemes and even provide staff with accredited training. Find out more here.
If you work in a small company or you are in the human resources department of your organisation, sometimes you need a helping hand with paperwork. There is a section of the site that provides tips for management, or small firms as well as productivity tools - click here to browse this section.
A handy part of this section contains useful templates for letters, forms and checklists. Here ACAS provides word documents to help with tasks such as; writing a job description for a new job or a format for an appraisal. There is a range of documents on the page which might be worth having a look though.
If you are trying to find out an answer in the middle of the night then the online helpline might be an option for you. Their automated system answers visitors’ questions and, as more people use it, the system gets better at providing the most relevant answer to your query. Online helpline can be found on the sites homepage.
If you prefer to watch videos to get bite-sized helpful information then you might find the ACAS YouTube channel helpful. Topics range from what to wear, to your rights in the workplace. Follow this link for thier YouTube channel: https://www.youtube.com/user/acasorguk